Refund policy

We want you to love your furniture. If something isn't right, here's exactly how returns and refunds work at Visit Furniture.

Return window

You have 30 days from the day your order is delivered to request a return on most items.

Condition

To qualify, an item must be unused, in the same condition you received it, and in its original packaging with all parts and hardware included. Items that have been used, assembled, modified, or damaged after delivery are not eligible for a refund.

How to start a return

1. Email help@visitfurniture.com or call (442) 599-4504 with your order number, the reason for the return, and photos or a short video of the item.
2. We reply within 1 business day with return instructions and a return authorization (RA) number.
3. Ship the item back only after you have your RA number. Returns sent without one cannot be accepted.

Return shipping costs

The customer is responsible for return shipping unless the item arrived damaged or was sent in error. Return shipping on large furniture typically ranges from $75 to $250 depending on size and distance. We will quote the exact cost before you commit to the return.

Local returns

Coachella Valley customers may return eligible items directly to our showroom during business hours at no cost:

Visit Furniture Showroom
81691 Hwy 111 Ste 101A
Indio, CA 92201

Restocking fee

There is no restocking fee on standard returns or on damaged or defective items. Bulk orders of 100 or more units carry a 2% restocking fee, and the customer pays all return shipping on those orders.

Damaged or defective items

If your item arrives damaged or defective, contact us right away, within 48 hours of delivery, with photos or video of the item and the packaging. We cover the return shipping and will replace the item, send replacement parts, or issue a full refund at no cost to you.

Tip: Do not discard packaging until the claim is resolved.

Refund timing

Refunds are issued to the original payment method within 7–15 business days of us receiving and inspecting the returned item. Depending on your bank, it may take an additional 3–10 business days to appear on your statement.

Exchanges

We don't process direct exchanges. To swap an item, return the original for a refund and place a new order for the item you want.

Non-returnable items

The following cannot be returned unless they arrive damaged or defective:

• Mattresses that have been unsealed or slept on
• Clearance and final-sale items
• Custom or special-order pieces

Final sale status is clearly marked on the product page.