Shipping policy
Shipping
Furniture is heavy, and heavy things take time. Here is exactly how long, what it costs, and what happens between your order and your doorstep — with nothing rounded down to sound better.
Where we ship
We ship to the 48 contiguous United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or PO boxes. We do not ship internationally.
Two ways to get it here
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Free Shipping
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$0
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| 1–3d | 4–17d |
| Handling | In transit |
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Expedited Priority
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FROM $29
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| 0–1d | 3–7d |
| Handling | In transit |
| Under $200 | $29 |
| $200 – $499.99 | $39 |
| $500 – $999.99 | $49 |
| $1,000 and above | $79 |
How your window is built
Every delivery window above is two numbers added together. Handling is the time we need to confirm your item is in stock and get it moving. Transit is the time the carrier has it.
Free → 1–3 handling + 4–17 transit = 5–20 days
Expedited → 0–1 handling + 3–7 transit = 3–8 days
Cut-off: orders placed before 12:00 PM Pacific on a business day begin processing the same day. After that, the next business day.
Business days are Monday through Friday and exclude holidays. These are estimates, not guarantees. Oversized items can run longer than the ranges above — if we expect a meaningful delay, we will contact you rather than leave you guessing.
What happens next
| 01 |
Confirmation
You get an email with your order number and receipt. Payment is processed at checkout according to your selected payment method; your confirmation does not mean the order has shipped. If it does not arrive, check spam, then email us with the subject line “Order Confirmation Not Received.”
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| 02 |
Stock check
We confirm availability with our supply partners while processing your order. Payment may already have been collected at checkout. If it turns out to be unavailable, we contact you with your options, including a full refund.
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| 03 |
Tracking
Tracking arrives by email as soon as your order ships. If the number is not moving yet, give the carrier 24 to 48 hours to scan it. No tracking after 3 business days? Email us and we will chase it.
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| 04 |
Delivery
Most carriers call to schedule large items, so make sure the phone number on your order is one you actually answer.
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How your item arrives
Large items, particularly sectionals, often ship in multiple boxes that travel separately and may arrive on different days. This is normal. If everything has not arrived within 5 business days of the first box, email us and we will trace the rest.
Order acceptance and pricing
Placing an order is an offer to purchase, not a completed sale. We reserve the right to refuse or cancel any order at any time.
To protect against fraudulent card use, we may ask you to verify additional information such as your phone number or billing address before accepting an order, and we may cancel an order where we suspect fraud.
We work hard to keep pricing accurate, but errors happen. If an item is listed at an incorrect price, we may contact you for instructions or cancel and notify you — whether or not the order was already confirmed and charged. If we cancel, you are refunded in full.
Address changes
Email us immediately. We can usually update your address before the item ships, but not after.
Refused or undeliverable shipments
If a delivery is refused without cause, or returns to sender because no one was reachable after the carrier attempted to schedule, return freight charges may be deducted from your refund. We will always tell you the amount before applying it.