Frequently asked questions
A little clarity, before you make yourself at home. Find answers about choosing furniture, delivery, your order and what happens if something isn’t quite right.
Before you buy
How do I know a piece will fit?
Check the dimensions for the exact size and configuration you select, then measure your room and the entire delivery route—including doorways, hallways, corners and stairs. Mark the footprint on the floor and allow space for drawers, doors and reclining mechanisms to open.
Where can I find dimensions, materials and available colors?
Check the product page and the options for your selected variant. Details can vary by size, color and configuration. If a measurement, material or included component is unclear, contact us with the product link or SKU before ordering. Please do not assume the photos show every option or included item.
Can I see a product at the showroom before ordering?
Our online catalog and the items available at our Indio location are not necessarily the same. Contact us with the product link or SKU before visiting. We will confirm whether that item is on display or available locally.
Do you offer local pickup or local delivery?
Please contact us about the exact item before arranging pickup or local delivery. Online availability does not automatically mean the item is stocked at the showroom or available for local pickup.
Can I compare products?
Use Compare on product cards, then open the comparison tray from the website header to review items side by side.
Do I need an account to order?
No—you can check out as a guest. An account lets you view your order history and manage your details.
What warranty or care instructions apply to my item?
Please check the specific product listing and any supplied care instructions. If coverage or care information is not listed, ask us about that product before buying or using a cleaning product. We cannot confirm one warranty or cleaning method for every item.
Shipping & delivery
Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, PO boxes or international addresses.
How much is standard shipping?
Standard Free Shipping costs $0 within our covered delivery area. Review the shipping policy for coverage and service details.
How long does delivery take?
Free Shipping is estimated at 5–20 business days from order: 1–3 business days of handling plus 4–17 business days in transit. Expedited Priority is estimated at 3–8 business days: 0–1 business day of handling plus 3–7 business days in transit. These are estimates, not guarantees; oversized items may take longer.
How much is Expedited Priority Shipping?
Expedited pricing depends on the order total: under $200 is $29; $200–$499.99 is $39; $500–$999.99 is $49; and $1,000 or more is $79. The exact amount is shown at checkout before you pay.
What counts as a business day, and is there an order cutoff?
Business days are Monday through Friday, excluding holidays. Orders placed before 12:00 PM Pacific on a business day begin processing that day; orders placed after the cutoff begin processing the next business day.
Will the delivery team bring furniture inside or assemble it?
Shipped orders use drop-off delivery. In-home placement, assembly, installation, white glove service and packaging removal are not offered on shipped orders. Plan for safe handling and assembly; some pieces require two people.
Why did only some of my boxes arrive?
Large items, especially sectionals, may ship in multiple boxes that travel separately and arrive on different days. If all boxes have not arrived within five business days of the first delivery, contact us so we can trace the remaining shipment.
What if the carrier cannot reach me or I refuse delivery?
For large items, carriers may call to schedule delivery. Keep your order contact details current. If delivery is refused without cause or the shipment returns because no one was reachable after scheduling attempts, return freight may be deducted from the refund. We will disclose the amount before applying it.
Orders & payments
When is payment taken?
Payment is processed at checkout according to your selected payment method and may be collected before the supply-partner stock check is complete. An order confirmation is not a shipping confirmation. If an item is unavailable, we will contact you with options, including a full refund.
How do I check my order or track a shipment?
Sign in to your customer account to view your orders. When an order ships, we email a shipping confirmation with tracking. Allow the carrier 24–48 hours for its first scan. If you have not received tracking after three business days, contact us.
I did not receive an order confirmation. What should I do?
Check your spam or junk folder first. If it is still missing, email help@visitfurniture.com with the subject “Order Confirmation Not Received.”
Can I cancel or change my order?
Contact us immediately with your order number and the requested change. Changes or cancellations may not be possible once an order has been accepted or shipped. Our team needs to review the request; submitting it does not guarantee a cancellation.
Can I change my shipping address?
Email us immediately. An address can usually be updated before the item ships, but not after. Contact our team to confirm what is possible for your order.
Do you offer payment plans?
Shop Pay Installments is available at checkout on eligible orders. Review the eligibility, payment schedule and terms shown at checkout before choosing a plan.
Are taxes included in product prices?
Unless expressly stated otherwise, posted prices do not include taxes or other applicable charges. Review the totals shown before completing your order.
Returns, refunds & damage
How long do I have to request a return?
You have 30 days from delivery to request a return on most items. Eligibility depends on the item’s condition and the exclusions in the full return and refund policy.
What condition must a return be in?
The item must be unused, in the same condition you received it, and in its original packaging with all parts and hardware. Items that have been used, assembled, modified or damaged after delivery are not eligible for a refund. Damage or defects on arrival should be reported promptly.
How do I start a return?
Email help@visitfurniture.com or call (442) 599-4504 with your order number, reason for return, and photos or a short video. We reply within one business day with instructions and a return authorization (RA) number. Do not ship an item back before receiving authorization.
Who pays for return shipping?
Customers pay return shipping unless the item arrived damaged or was sent in error. Return freight for large furniture typically ranges from $75 to $250 depending on size and distance. We will quote the exact cost before you commit.
Can I return an item to the showroom?
Coachella Valley customers may bring eligible returns to our showroom during business hours at no cost. Contact us for return authorization first. The showroom is at 81691 Hwy 111 Ste 101A, Indio, CA 92201.
Is there a restocking fee?
There is no restocking fee on standard returns or damaged or defective items. Bulk orders of 100 or more units carry a 2% restocking fee, and the customer pays return shipping on those bulk orders.
What if my item arrives damaged, defective or incorrect?
Contact us promptly. For damage or defects, report the issue within 48 hours of delivery with photos or video of the item and packaging. Keep the packaging until the claim is resolved. For eligible cases, we cover return shipping and may provide a replacement, replacement parts or a full refund. Our team will review the issue and next steps.
When will I receive my refund?
Refunds are issued to the original payment method within 7–15 business days after we receive and inspect the return. Your bank may take an additional 3–10 business days to show the refund on your statement.
Can I exchange an item?
We do not process direct exchanges. Return the original item for a refund under the return policy, then place a new order for the item you want.
Are any items non-returnable?
Unsealed or slept-on mattresses, clearance and final-sale items, and custom or special-order pieces cannot be returned unless they arrive damaged or defective. Final-sale status is marked on the product page.
Price matching
Do you offer a Price Match Guarantee?
Yes. Send our product link or SKU and a direct link to the lower-priced competitor listing. We review requests within one business day. For eligible requests placed within seven days after ordering, the policy provides for a refund of the difference; before ordering, a matched-price code may be provided. All requests are subject to review.
Which prices qualify, and what is excluded?
The item must be identical in brand, model, size, color and finish, in stock and available to ship from a U.S. retailer. We compare the total delivered price, including shipping and fees. Marketplace/reseller listings, auctions, clearance, open-box or final-sale items, flash sales, membership or trade prices, coupon stacking, pricing errors, bundles and our own past or future promotions are excluded. The limit is one match per item and up to two of the same item. See the full policy for verification requirements and other limitations.
Contact & store information
How can I reach Visit Furniture?
Email help@visitfurniture.com or call (442) 599-4504. For an existing order, include your order number; for a product question, send the product link or SKU. Please do not email passwords, payment card details or verification codes.
Where are you located, and what are your hours?
Visit Furniture is at 81691 Hwy 111 Ste 101A, Indio, CA 92201. Published hours are Monday–Wednesday and Friday–Sunday, 10am–7pm; Thursday, 10am–5pm. Please contact us to confirm holiday hours or availability of a specific item before visiting.
Where can I read your full policies?
This FAQ summarizes common questions. Use the full shipping, return/refund, privacy and terms pages for complete conditions and exclusions. If anything is unclear, contact us before ordering.
This FAQ is a guide to our published policies. For complete conditions and exclusions, please read the full policy pages.
